Nakod Terms of Service

Effective Date: December 25, 2025
Last Updated: December 25, 2025

These Terms of Service (“Terms”) govern your access to and use of nakod.com and any related websites, applications, and services (collectively, the “Service”) provided by GigHz LLC (doing business as “Nakod,” “we,” “us,” or “our”). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1) The Service and who it’s for

Nakod provides tools to support prior authorization and coverage workflows, which may include CPT/HCPCS search, payer/coverage references, documentation checklists, workflow guidance, and “probability” or likelihood indicators.

The Service is intended for professionals and organizations involved in healthcare administration, revenue cycle, utilization management, and related operations. You must be at least 18 years old and have authority to bind your organization if you use the Service on its behalf.

2) Not medical, legal, billing, or coding advice

Nakod is informational decision-support only. The Service does not provide:

• medical advice or clinical decision-making;
• legal advice;
• billing/coding advice as a substitute for professional judgment;
• guarantees of coverage, reimbursement, or approval outcomes.

You are responsible for verifying outputs against authoritative payer policies and your organization’s compliance requirements.

3) Accounts and access

You are responsible for safeguarding account credentials and all activity under your account. Notify us promptly through the contact form if you suspect unauthorized access.

We may suspend, limit, or terminate access to protect the Service, enforce these Terms, or comply with law.

4) Acceptable use

You agree not to:

• use the Service for unlawful, harmful, or fraudulent purposes;
• reverse engineer, decompile, or attempt to extract source code (except where prohibited by law);
• scrape, crawl, or harvest data at scale without written permission;
• bypass or interfere with security features, access controls, or rate limits;
• upload malware or attempt to disrupt the Service;
• use the Service to build or train a competing product using our non-public features, content, or outputs.

5) PHI / HIPAA and sensitive data (important)

5.1 No PHI submission (default)

Do not submit Protected Health Information (“PHI”) or patient-identifying information to the Service. This includes any data that identifies a patient (directly or indirectly) combined with health, care, claims, imaging, or payment data.

5.2 De-identification is your responsibility

If the Service accepts free-text, notes, attachments, or other inputs, you are responsible for ensuring content is properly de-identified and compliant with applicable law and your internal policies.

5.3 Future PHI-enabled workflows

If Nakod later offers PHI-enabled workflows, they will require explicit enablement and may require execution of a Business Associate Agreement (BAA) and additional terms that supersede this section for those workflows.

6) Your inputs and content

“Customer Content” means anything you submit, upload, or transmit to the Service (including text, form entries, and data).

You retain ownership of Customer Content. You grant Nakod a limited, worldwide, non-exclusive license to host, process, transmit, and display Customer Content only to provide, maintain, and improve the Service, subject to our Privacy Policy.

You represent and warrant that you have all rights needed to provide Customer Content and that doing so does not violate any law, contract, or third-party rights.

7) Outputs, probability indicators, and limitations

The Service may generate outputs (including likelihood/probability indicators) based on data sources, heuristics, rules, and/or historical patterns. These are estimates, not guarantees. Outputs may be incomplete, outdated, or incorrect.

You are solely responsible for:

• what you submit to payers;
• documentation, coding, and supporting materials;
• verifying payer requirements and plan-specific rules.

8) Third-party sources and links

The Service may reference third-party sources (payer policies, guidelines, datasets) or integrate with third-party systems. We do not control third parties and are not responsible for their content, accuracy, availability, or practices.

9) Intellectual property

Nakod and its licensors own the Service, including software, UI, designs, logos, text, databases, and all related intellectual property. Except as expressly permitted, you may not copy, modify, distribute, sell, lease, or create derivative works from the Service.

10) Feedback

If you provide suggestions or feedback, you grant Nakod a perpetual, worldwide, royalty-free, irrevocable license to use it without restriction or compensation.

11) Privacy

Our Privacy Policy describes how we collect, use, and share information.

https://nakod.com/privacy/

12) Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, NAKOD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT OUTPUTS WILL BE COMPLETE OR CURRENT.

13) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NAKOD WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR THIRD-PARTY CLAIMS.

NAKOD’S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID (IF ANY) TO NAKOD FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR $100 IF YOU USED THE SERVICE WITHOUT PAYMENT.

Some jurisdictions do not allow certain limitations; in that case, those limitations apply to the greatest extent permitted by law.

14) Indemnification

You agree to indemnify and hold harmless Nakod and its officers, directors, employees, and contractors from claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from:

• your use of the Service;
• your Customer Content;
• your violation of these Terms; or
• your violation of law or third-party rights.

15) Termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms, pose a security/legal risk, or to comply with law.

Upon termination, your right to use the Service ends immediately. Sections that should survive termination will survive, including IP, disclaimers, limitation of liability, indemnification, and dispute resolution.

16) Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

17) Dispute resolution and arbitration (AAA — Orange County, CA)

17.1 Mandatory arbitration

Except for disputes that qualify for small claims court or requests for injunctive relief to protect intellectual property or unauthorized access, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its applicable rules.

17.2 Location

The arbitration will take place in Orange County, California, unless the parties agree otherwise.

17.3 Individual basis; class action waiver

Arbitration will be conducted on an individual basis. You and Nakod waive any right to participate in a class action, class arbitration, or representative proceeding.

17.4 Small claims option

Either party may pursue an eligible claim in small claims court in Orange County, California instead of arbitration, provided the claim remains in that court and is pursued only on an individual basis.

18) Changes to these Terms

We may update these Terms from time to time. Changes become effective when posted with an updated “Last Updated” date. Your continued use of the Service after changes become effective constitutes acceptance.

19) Contact

Questions about these Terms must be submitted via the contact form on the Service.